SkyMall Sucks Customer Reviews and Feedback

From Everything.Sucks

SkyMall is a specialty publishing firm headquartered in Ridgefield Park, New Jersey, best known for once publishing a self-titled in-flight publication, SkyMall, that at one point had an annual circulation of approximately 20 million copies distributed in airplane seat pockets. At one point, it reached 88% of US airlines passengers. SkyMall is a multi-channel, direct marketer offering products through direct marketers and manufacturers through its SkyMall catalogue and website, skymall.com.

Elaine shared her disappointing experience, "I have a $100 SkyMall gift card that I have been trying to use for months. Each time I try to check out, I get an invalid card number message. I spoke with customer service at least 6 times and constantly received excuses and future dates that the "gift card" aspect of the site would be working soon. Finally, I was able to get in touch with a "gift expert" in their so called customer service department and was told that SkyMall declared bankruptcy last year and my card will not be honored. Buyers BEWARE!"

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Former Employee - Anonymous Employee says

"Boring call center job that doesnt require a lot of thinking"

Former Employee - Customer Service/Sales says

"People are ghetto and sloppy dressers."

Current Intern - Digital Marketing Manager says

"Unorganized team Expected to work even on Saturday and Sunday. No employee friendly policy"

Buyer says

"the business model is questionable"

Former Employee - Senior Account Manager/Buyer says

"Clueless upper management, continued to do the same things over and over expecting different results."

Former Employee - Anonymous Employee says

"Low Pay. Unable to keep up with changing world."

Current Employee - Ventures Customer Support Representative says

"As with all companies, there is favoritism and LOTS of it. Often times individuals are doing two or three people's daily duties on top of their own with little to NO pay increase. However, it is a great company to get some very well needed training and development. You will have a lot of great skills and accomplishments to add to your resume after working here."

says

"too small to grow your career path"

Customer Service Slave (Former Employee) says

"At first your excited about the job, the training is great, your co-workers who you meet are awesome , even management seems to give two cents about how your fitting in and progressing. Hey they even throw you food and snacks to pacify you. And your thinking "Yeah, this place rocks". Ignorance is bliss isn't it??? So your chugging along and learning the ropes. Learning how to deal with irritable customers, and learning how to use the right resources to service them. And you might fumble along the way, but hey the motto on the floor is " It's a learning curve, don't stress". A month or two goes by you think hey you got this hands down and your feeling good. Feeling like its a secure job. Heck, you might go out and buy a car or even rent an apartment, etc. Probationary month comes around!!!! The appraisals become less, and less encouraging. The numbers racket of the job is starting to be thrown at you. Yes, I said "racket". " You need more people to buy more stuff" you start to hear. " Well, OK, the customer called to complain about how upset he was about how the merchandise he received was broken" you reply. Lets just ignore the complaint and get the customer to buy more, and more. Customer Service out the window. SELL, SELL. And you if cant achieve that. Believe your out on your buckus by that third month. And note. This is "at will " state. They don't have to tell you anything. Good luck!!laid backnumbers racket"

Data Convey Specialist (Former Employee) says

"Company got bought out by venture capitalist and stripped the company of almost all assets. Was slow to adapt to online market place, had a catalog for way to long."

Sales Associate/ Secretary (Current Employee) says

"in the company there is no such this as bad employees only bad managers. employees are working 12 hours no overtime with 30 minutes break. no benefits no compensation no indemnities given for the employees by the company. no sick leave only annual leave for 30 days is paid"

Administrative Support (Current Employee) says

"Management is not very friendly. Co-workers are ok for the most part. A lot of lazy people, not doing their jobs.Laid-back environmentPay, benefits, time-off, management"

Ventures Specialist (Former Employee) says

"Inbound customer service with 95% of your day on the phone. I learned that people will buy almost anything. All the people I worked with were pretty good. Dealing with customers is the best and worst thing about the job itself. Sometimes you get people that all they want to do is complain, but they are usually balanced by the people that call in that say nice things."

Customer Service Rep and Resolutions (Former Employee) says

"Provided excellent training in customer service, comprehensive training which allowed employees to perform a better job. Employees were compensated for quality, quantity and efficiency of handling in-bound customer calls. Lots of incentives and rewards for meeting and exceeding goals. I enjoyed this experience, learned a lot, met lots of great people.Rewarded for workCompany has since closed"

Agent (Current Employee) says

"I used to love this job, but not since the changes made since May 2013 due to new management. On the call center floor, the people are friendly and the immediate supervisors are great. However, the job expectations have increased where sales, customer service, and contract departments are all combined causing a doubled workload with no increase of time for follow up on the customer service end. Also, the software on the computers aren't standardized for all cubicles, so essential tools aren't available to all employees. The starting pay has increased, but isn't competitive with other call centers doing the same call volume. Opportunity for advancement has decreased due to continuing staff cut-backs and any feeling of job security is not currently there.Affordable health plans, free snacks. monthly breakfast.Low pay, no job security, less empowerment to help the customer."

Resolve Flight Attendant (Former Employee) says

"Assist Flight Attendants with commissions. Enjoyed assisting customers."

Staff Accountant/A/R Supervisor (Former Employee) says

"Very challenging position in a dynamic company. I was in charge or gift card inventory and Accounts Receivable. I did get some experience in a rapidly changing environment.Enjoyed the challange and most othe peopleOnly temporary employee"

Data Entry/Customer Svc Rep (Former Employee) says

"I really enjoyed working there, meeting a lot of interesting people from all over the country.meeting new people.nothing really bad to say."

Customer Sales and Support (Current Employee) says

"Everyone knows "SkyMall" the store that sells silly things on airplanes. Having worked for the company I have found they are a very laid back and wonderful company to work for. The management is very open and the small nature of the company makes interacting with people higher up the chain of command easy. Unfortunately because of it's small size, there is little room for advancement, and you can find yourself in the same job forever.relaxed work place. easy going, friendlylittle room for advancement, small company, little growth"

Cleaner (Former Employee) says

"Is a nice company and selling materials and snacks and is a big place like sangotedo shoprite so the company is very generous I really like the company so much"

Integration & Business Systems Consultant (Former Employee) says

"The type of business and products sold made this a very unique place to work. There was a great team culture throughout the company. Management was interested in new ideas and employee input.CultureLocation"

Ventures/Rewards Fulfillment Specialist (Former Employee) says

"Can be laid back as well as very busy and hands on, depending on how many orders were placed. I've learned data entry, Microsoft word and excel, shipping and receiving merchandise, customer service, sales, machine operating, numeric keys, alphanumeric keys, and operating the agent's schedules. The management was friendly but not very organized. The co-workers knew each other and everyone. They were friendly and very involved. The hardest part of the job is working with an unorganized management and picking up other co-worker's slack. The most enjoyable part of the job was finding and growing new skills while working there.Flexible ScheduleUnorganized Management"

Josue Cruz says

"SCAM ALERT! I bought a scanner from walmart.com. The product was provided by skymall. I received a different product of inferior quality. I contacted customer service (cs) and skymall ignored my claim. On my second call to CS, they offered a refund, which I refused to accept. After doing some research, I found out that the scanner I bought was drastically under priced by Skymall. Seems to me that this a type of scam going on Walmart marketplace. As of today, none has contacted me in relation to the situation. It is even more worrisome to see that the seller still advertising this and other products on Walmart.com. If the seller doesn't have the product, then Walmart needs to take action because knowingly is allowing this to happen. I either get my product or the seller must be removed from walmart.com to avoid that more people become victims of these scams taking place on walmart.com"

C W says

"I tried to order an item from DBROTH via Amazon.com. Even though I had Australia selected as my country, the items showed free shipping if I purchased TWO. After a lengthy Amazon sign-up process I then get to discover an additional US$ 100 shipping fee. Very dishonest [otherwise known as DRIP PRICING]."

Alice Keller says

"I ordered gas stove covers & recieved electric stove covers. Too short. Sent them back & ordered them again. Recieved the wrong ones again. Tried calling their customer service number & it doesn't work. I am extremely disappointed because I really wanted the covers."

AJ says

"I purchased a camera remote from DBRoth. When the item arrived it did not match the product description on the website. The problem could have been solved easily for little expense, but DBRoth refused. E-mail responses from customer support were slow and increasingly rude."

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